FAQ

Curious about shoppable designs? Here's all the details.  Have a question you don't see here? Contact me

Marble
Marble

What is a shoppable design?

It is your access to exact or similar furniture + decor pieces you see in my designs. Some pieces are sold "to the trade only" (i.e. interior designers).  By shopping my designs, you'll have access to exclusive products. 

Who handles the logistics?

I partner with a 3rd party, Side Door.  They fulfill your order and manage the shipping and delivery.  Side Door is also your contact for any customer support needs you may have. 

Marble
Marble

What is the return/cancellation policy?

Returns, cancellations, or exchanges are not available as products are shipped directly from the manufacturer. All sales are final unless item is damaged in transit. Inspect items as soon as you receive them. In the event you receive a damaged item, please take photographs of both the packaging and product and contact Side Door Customer Service.  The Side Door team will arrange for a repair or replacement. 

How does shipping + delivery work?

You will receive email communication from Side Door regarding the progress + timeline of your order.  You will be notified when your pieces ship. Most furniture is shipped via a local freight carrier. When your furniture/decor is ready, the freight carrier will call you to schedule a delivery date.

 

Shipping, as well as threshold delivery, is included in the price you see for all products.  Furniture will be delivered to your "threshold" --basically, to your front door.  You can opt to have your items left on your doorstep or placed just inside your home.   Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you prefer "white glove" delivery, that is an option you can select at checkout for an additional charge. This includes placement, light assembly, and removing all packaging. 

**White glove service is recommended for large furniture pieces**

Marble
Marble

Are other sizes, finishes, colors, etc. available?

Please contact me to ask about specific items.